Whilst we hope you will be delighted with your Manostiles order, if you do have any reason to complain, please follow the steps below: Please put all complaints in writing including the date of your order, name and address. Either email (email@example.com ) or write to: Manostiles, Svejsegangen 4, 2690 Karslunde, Denmark. We will acknowledge receipt of you complaint within 5 working days and deal with it in an appropriate, honest and prompt manner. We shall make every effort to advise you of the timescale in dealing with your complaint. We shall keep you informed throughout the process of dealing with your complaint.